Wordnerds joins Launch Pad with their leading software helping housing associations listen more effectively to residents.

Launch Pad is a HACT initiative that showcases some of the most progressive thinking, products and services with the potential to transform the UK housing sector; we work closely with our Launch Pad partners to bring transformative technologies to housing associations that can improve the lives of their residents and communities. Wordnerds are the latest organisation to partner with HACT due to their resident-focused solution to analyse resident data and uncover the resident voice more effectively.

Following the Social Housing White Paper of 2020, there has been a real move in terms of both responsibility and legislation for social housing organisations to be more transparent in their data management. In addition, during this cost-of-living crisis, residents’ needs are greater than ever. This increased challenge in both issues and volume has led to housing associations needing more innovative ways to ensure those that need help get it as quickly and efficiently as possible. But innovative doesn’t have to mean complicated, and HACT have partnered with Wordnerds because their cloud-based text analysis software is not only innovative, but it is also a practical option for the social housing sector to implement right now to start making efficiencies straight away.

Wordnerds software can be used to improve tenant satisfaction, find new and emerging trends among residents, or evidence poor contractor behaviour. By working with HACT as part of the Launch Pad platform, data, and resident engagement colleagues from housing associations can be connected with Wordnerds to help them shape the benefits and channels around the needs of residents through automated analysis.