Join our team

As the charity of the social housing sector, we have supported the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

This is what drives the HACT team – a group of passionate, experienced and determined individuals who work hard to help housing organisations unlock their potential in helping to transform the sector for the benefits of their residents and communicates.

Operations Director

Are you an inspiring leader with a passion for social impact? Do you possess the strategic and commercial acumen needed to drive positive change and innovation in the social housing sector? HACT is seeking to recruit an Operations Director to drive our day-to-day operations and propel our commercial success.

About HACT

With a rich history spanning nearly 65 years, HACT is the charity at the forefront of transforming and developing housing providers in the social housing sector. Our core values emphasise that housing is more than just bricks and mortar – it’s about enhancing people’s lives. By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services, encouraging innovation and fostering collaboration.

As our new Operations Director, you will be a key member of the Executive Team, shaping and driving forward our strategy. You will be a skilled and passionate leader for our delivery team, coaching our high performing people. You will work alongside our board, being accountable for our finances, performance, commercial and business plan and internal governance as well as representing us at the highest levels.

Key Responsibilities:

  • Oversee HACT’s daily operations, ensuring the delivery of high-quality products and services.
  • Manage finances, making strategic decisions to maintain financial health.
  • Lead and mentor our delivery team, aligning them with sales, consultancy, research, and product development goals.
  • Provide timely support and direction to team members handling our platform, products, and services.
  • Spearhead strategic projects and product development initiatives, including maximising value from social value tools and expanding partnerships.
  • Scale our trading subsidiary, HACTHAL.

Desired Experience:

  • Proven experience in business and commercial operations.
  • Strong financial acumen.
  • Excellent leadership and team management skills.
  • Strategic mindset with a focus on achieving organisational goals.
  • Collaborative approach, working closely with the Business Development Director and external stakeholders.

HACT is a great place to work, to inspire and be creative. It is constantly changing and never sits still. It is also a place to be ambitious, for our sector, for our communities, for yourself and for each other. Come and be a part of it. Reach out to our recruitment partners at Adecco today, Annie Regan-Tighe, Elyse Hodgess or Lucy Parker to request the candidate information pack and a confidential call.

Length of contract: Permanent

Salary: £78K/yr  Remote  Full-time  Director plus contributory pension 4% – 5%

Responsible to: Chief Executive

Working with: All HACT teams, external stakeholders and technical partners

Read full description and apply here or send your CV and cover letter to

Application Deadline: Monday 15th July 2024.

What's your passion?

We’re always open to talking to passionate individuals who may have ideas, want to collaborate or get involved.

Get in touch