Health services

Delayed discharge of individuals who are medically fit enough to leave acute settings is a long-term problem for the NHS. Collaboration is key to solving this problem. We have a wealth of experience in supporting NHS Trusts from initial exploratory conversations and facilitating roundtables, through to developing strategies and creating pathways for improved patient outcomes, to integrate services with the housing sector.

Start the conversation and find out how we can help

Get in touch

“People have a right to a home within their community,
able to develop and maintain relationships,
and get the support they need to live healthy, safe and rewarding lives”

Mental health and housing partnerships

It is now universally accepted that good quality safe housing and positive mental health are inextricably linked. Our homes are a critical foundation in all our lives, physically and psychologically, and they are our primary location of care and support.

HACT are a leading authority on the connection between the NHS and the Housing sector and are a key partner in the delivery of the Government’s MoU on Housing and Health.


How we can help

From initial exploratory conversations and engaging relevant stakeholders to facilitating roundtables and developing strategies, we have supported NHS Trusts to integrate mental health services with local housing providers.

  • Consultation and development of strategic plans for housing
  • Pathway reviews (e.g., Rehab, Urgent and Emergency Care)
  • Deep dives and case reviews and business case development
  • Developing strategic housing frameworks and partnerships


Clients include

Dorset HealthCare University NHS Foundation Trust
South West London and St Georges NHS Trust
Greater Manchester Mental Health NHS Foundation Trust
Sussex Health and Care Partnership

Start the conversation

Hospital to Home Discharge Protocol

Housing is not always considered early enough in the discharge process, resulting in some individuals having to remain in restrictive hospital settings for longer than is necessary.

Realising HACT’s unique position and expertise in connecting the anchor institutions of health and housing, NHS England commissioned HACT to work with local systems to co-develop a flexible set of hospital to home discharge resources, intended to be adapted to suit local needs and circumstances.

How we can help

HACT are able to provide flexible, phased support to local system partners to ensure successful implementation and evaluation that will deliver improved outcomes and experience for service users, their carers and families, whilst improving system flow and partnership working.

  • Phase 1 – Discovery
  • Phase 2 – Implementation
  • Phase 3 – Provider engagement
  • Phase 4 – Evaluation

The protocol sets out the principles, aims, accountability and responsibilities of local stakeholder organisations to commit and work together to ensure that autistic people and people with a learning disability have their housing needs met and provides templates and resources to support implementation

Clients include

NHS Midlands – Birmingham and Solihull ICS
Bedfordshire, Luton and Milton Keynes Integrated Care Systems.

Get in touch

Our experience also extends in supporting other key areas benefitting from collaboration between the anchor institutions

Complex care pathways

We work with NHS Trust leaders to review all aspects of adult mental health services, creating a pathway that identifies where greater integration with housing for people with complex care will produce best results.

Clients include:

    Southwark Clinical Commissioning Group
    South London and Maudsley NHS Foundation Trust
    South London Mental Health and Community Partnership
    Sussex Partnership NHS Foundation Trust.

Care leavers protocol, pathway and housing

We work with NHS Trusts to explore how to integrate housing into the 16+ care leavers pathway.

Clients include:

  • West Sussex County Council.

Workforce challenges

We develop collaborations between NHS partners and local housing associations so the latter can support their tenants and local people into local health jobs.


Clients include:

  • Cheshire and Merseyside Health and Care Partnership

Understanding social value in health

Understanding and driving social value is a new area of focus for the NHS. We have supported NHS trusts and commissioners to undertstand, model and deliver impact for local communities.

Clients include:

  • NHS Devon (Plymouth Cavell Centre)
  • NHS Derby (Sinfin Cavell Centre)
  • NHS London
Find out more

Market engagement

We support mental health NHS Trusts to engage with local housing providers around the development of new services in an existing NHS Trust property.


Clients include:

  • South London and Maudsley (SLAM)
  • South London Mental Health and Community Partnership (SLP)


Let's talk

Housing for health: Demystifying the world of housing

Discover the world of social housing and understand why working with housing would benefit you, your organisation and your patients!


Watch the recording here

Published documents co-written by the HACT team

Greater Manchester Mental Health NHS Foundation Trust – Housing and Mental Strategy 2019-2022

Mental Health and Housing: A strategic plan for integrating housing and mental health across Sussex

NHF Mental health & housing: Housing on the pathway to recovery

Let's talk

If you have a question, query or idea, we’d love to hear from you.

Start the conversation by getting in touch
Andrew van Doorn, Chief Executive

Get in touch