Social value & Local Authorities - Building better communities

Over the years we’ve worked with a range of clients, from social housing organisations to the NHS, contractors to Local Authorities. all with one goal – to embed, measure and demonstrate social value to ensure the impact of your work is understood and and drives the impact you make.

2022 marked a decade since The Public Services (Social Value) Act 2012 came into force, requiring public services to factor in economic, social and environmental well-being in connection with services they deliver. Building better communities means building social value into projects and plans from the very start.

As the experts in social value, we know that embedding social value in your processes from beginning to end can seem difficult – that’s why we’re here to help.

Social Value is so much more than a figure on a page. It is a commitment to create an impact in everything you do, taking it from transactional to transformational and truly delivering on your social purpose and the difference you can make to individuals.


Andrew van Doorn

HACT Chief Executive

Demonstrate the Social Value you make

What is social value?

Good question - Social value a way to quantify how different interventions affect people’s lives – the overall impact on people’s wellbeing, or their quality of life. It is a way of measuring the positive benefits your work has on both individuals and communities.

Understanding the different ways social value can be built into projects is key to ensuring the social value you build in to your plans has a positive tangible impact on the community.

Why measure?

By measuring the social value you create, you can evidence the impact your organisation is having on the people and communities you work with.

It will also help you to make informed decisions about how you can improve your services, with increased positive results , embedding it in everything you do in your organisation.

Why use HACT's Social Value measurement?

Developed over 10 years ago, the UK Social Value Bank contains a suite of 88 outcomes. Each outcome has a defined financial metric, which incorporates a wellbeing value, a health top up value and, where applicable, an Exchequer value (savings to the state).

The outcomes have been developed using a consistent methodology, using more than eight years of research and national data surveys. The Bank builds on person centred principles, using data on self-reported wellbeing and life circumstances measuring people’s actual experiences. This means that the values for each outcome are based on how they impact people’s lives as they live them.

Work with the social value experts

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How we can help


What does social value mean to your organisation?

Our discovery report service supports you in creating the right strategy and delivering an organisation-wide approach to social value by assessing your unique aspirations and drivers.


How effectively are you using social value?

Our framework service provides a template from which to begin your social value journey. It ensures your organisation is pointing in the right direction and helps you evidence your impact and improve your services.


Have you applied your social value metrics correctly?

Our certification service gives your Board the confidence that your social value figures add up. We check your data and recommend improvements to the way you measure social value moving forward.


Do you know your overall social impact?

By analysing the data you provide we produce social value reports that let you confidently demonstrate your social value to your Board and other stakeholders.

Health check

How healthy are your processes?

By reviewing your processes and highlighting the strengths and weaknesses of your methods, we can provide a roadmap to improving your approach to social value.

Procurement advice

Want to maximise the social impact of your procurement spend?

We turn the outcome you want into a procurement framework and provide independent assurance that your contractors are delivering the social value promised.

Discover Social Value Insight

Model, monitor and measure your impact – all in one place.

Accessed through an app-based platform and built on machine learning, Social Value Insight provides you with the support, advice and insights you need whether you are evidencing your social value for an ESG fund, monitoring the social value created through procurement or looking to improve your community investment services, with the tool you can:

  • measure and manage your procurement projects all the way through, planning in social value from the outset
  • set targets, budgets and project details
  • view all your projects in one place and easily filter to find what you need
  • create meaningful reports that can be easily exported
  • use the learning journeys, bank of topic guidance and support tools to help you on your social value journey

Request a free demo

Want to see how the Social Value Insight tool can benefit you?

Simply get in touch with our social value team to book your demo of the tool!

New Social Value Insight Demo Request CRM_2

Social Value Accelerator Toolkit

Want support in making a start?

For some, that first step can feel daunting. If you are ready to move forward, but need support in getting started, HACT’s Social Value Accelerator Toolkit provides you with the self-service tools you need, combined with support and expertise from us, to build and develop your social value strategy.

Our self-service approach helps you create your action plan, increasing your knowledge and confidence in being able to improve services,
enhance decision-making and deliver true impact to individuals and communities.

Step 1: Diagnosis

Step 2: Action Plan

Step 3: Expert help

Ask about how to get access our Toolkit

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UK Social Value Bank (UKSVB)

Built on a coherent and unified approach that operates across complex organisations, supply chains and partnerships, he UKSVB enables you to measure your social and environmental impact through improvements to wellbeing and savings made to the state. Each outcome has a defined financial metric, which incorporates a wellbeing value, a health top up value and, where applicable, an Exchequer value (savings to the state). There is huge potential and demand for social value information to be used to enhance and deliver the social purpose of your organisation. This can be used for a variety of purposes, including:

- Responding to requirements of ESG lenders
- Your organisation’s impact on the lives of individuals
- The impact of your services in delivering financial savings to the state
- Responding to tender requirements for development and regeneration schemes
- Highlighting your organisation’s positive impact on a local community

Social value masterclass

Our online half-day introduction to social value masterclass demystifies the world of social value for you. We help you understand, calculate and communicate the social value of your organisation using the UK Social Value Bank (UKSVB) and associated tools and resources. The UKSVB is free for social housing associations, you can read more about it and request access here. We can also bespoke training for your team or organisations.

The training covers the following topics and tools:

Social Value Theory and contexts
Getting to know the UK Social Value Bank
Social Value Practice and implementation

Community Insight

Community Insight is an affordable is a web-based tool that uses location-specific data to help you better focus your resources and therefore, increase your impact. What are the benefits?
- Save time - with 1,500 indicators at your fingertips, you have accurate data that can inform your decisionS
- Focus your efforts where the need is most - With indicators covering a range of topics,  you can make the most of your subscription by using the tool across different areas of the organisation
- Customisable reports at a click of a button: include the data you want to dissect and share it across your organisation easily in Microsoft Word format

Our tools and services in action

The UK Social Value Bank now includes environment outcomes

Explore the new environment outcomes which are a part of the UK Social Value Bank. What are they, what do they involve and how much social impact can be created?

Community Insight Case Study – The Hill Group | award-winning Housebulider

Hill Group Head of Social Value, Sian Rebourg shares her experiences using Community Insight to plan, refine and deliver their social value plans.

Mount Anvill Case Study

Want to know more about how we can help?

If you have a question or query about any of our social value tool and services, get in touch with our Head of Services, Frances Harkin.

Contact Frances