29 January, 2021

Gateway Housing Association signs up to the data standards

A warm welcome to Gateway Housing Association who have signed up to support the development of the resident feedback and complaints data standard.

“We firmly believe that improving our recording, understanding and comparison of data will meet our aim to take our engagement with residents to a different level, whilst working with a range of community partners to add value and build more trust. We want to be highly trusted in our relationship with residents and be known for the quality of our homes and services.”

Jackie Fearon

Director of Customer Operations at Gateway Housing Association

Version 3.4 of the UK Housing Data Standards will focus on resident feedback and customer complaints, both of which will play a critical role in enabling resident and tenant voices to be heard by housing organisations. In a letter to HACT, Dame Judith Hackitt, Chair of the Industry Safety Steering Group, stated:“We were pleased to hear that resident feedback will be a centrepiece for the next release of the UKHDS. I was clear in my review that the people who matter most in all of this are residents – who must be safe and feel safe in their homes. We welcome seeing resident feedback front and centre of this work.”

Gateway Housing Association will be working alongside many other housing organisations in developing these data standards, including L&Q, MTVH, LHP, West Kent, Hyde, Southern, Gentoo, Derventio, CHP, Housing Solutions, Kingdom HA, Magenta Living, Thirteen, Lewisham Homes, LB Camden, Yorkshire Housing, B3 Living, Network Homes, Home Group, Linc, LB Kingston Upon Thames, Morgan Sindall Property Solutions and Stonewater.

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If you have a question, query or idea, we’d love to hear from you. Contact HACT Market Insights Lead, Billy Holt.

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