20 April, 2022

The impact we’ve made

Impact measures: a two year summary

HACT started collecting impact measures from social housing organisations during the first lockdown, to highlight the work that they do for and with their residents. The final set of figures were provided to us for the period up to the end of March 2022.

During the first year of collection, we had responses from 86 organisations, whose stock numbers accounted for 47% of total social housing stock. In the second year of collection, we had responses from 36 organisations, whose total stock accounted for 32% of total social housing stock.

The collection of this data has helped to demonstrate the impact that the sector has had during the Covid pandemic. They also highlight the breadth of activities undertaken by social housing organisations as they support their residents and local communities.

In the two years after March 2020, responding organisations have told us that they have made 1,923,006 welfare calls to residents. If we extrapolate these figures across the sector, we estimate that social housing organisations have made over 6.6 million calls to residents during this two-year period.

At the same time, the number of advice sessions provided by responding organisations to residents has increased by 23%, with money and debt advice sessions increasing by 46% and welfare and benefits advice sessions also rising by 97%. The number of advice sessions about mental health and wellbeing provided by reporting organisations has also increased, by 82%.

At the end of March 2022, the number of residents reported by organisations to be in arrears was over 170,000. If we extrapolate that figure across the sector, we would estimate that almost 820,000 residents were in arrears, about 30% of the total number of housing association residents. It should be noted that the last of our surveys were carried out before the impact of the increase in fuel prices, food prices and rent increases.

In response, housing associations that responded to our monthly surveys reported distributing over £6.5 million in financial assistance between March 2020 and March 2022. If we extrapolate this figure across the sector, we estimate that over £27.5 million has been distributed by social housing organisations to their residents.

Finally, housing associations were invited to share the numbers of individuals they had supported into full-time and part-time employment, as well as those they had supported with employment training, apprenticeships and volunteering. Using the new UK Social Value Bank, which includes outcome values for all of these activities, we have calculated that, in the 2021-22 financial year, the reporting organisations created £112 million in social value. If we were to extrapolate these figures across the social housing sector, there would have been over £500 million in social value created through employment-related activities in just twelve months.



Get in touch

To learn more about The Centre for Excellence in Community Investment, contact HACT Network Lead Adam Chester

contact Adam