Terms and conditions

  1. Resident Resilience Insight is a yearly subscription. Subscribers will be notified of their renewal two months before end of subscription; and subsequent reminders at monthly intervals.  If subscription is more than 28 days overdue, account access and all data will be deleted.
  2. The Resident Resilience Insight tool is constantly under development and a range of additional features will be added to the service in the coming year.  New features will usually be provided to all users at no additional charge as part of the annual subscription.
  3. The annual subscription cost will be reviewed annually, and any change in pricing will be applicable from your next renewal date.
  4. The Insight tools are an organisational purchase. They are available to use by the whole organisation, and has no restriction on the number of users.
  5. The data and information does not constitute advice and should not be used as the sole basis for any business decision, and HACT shall not be liable for any decisions taken on the basis of the same. HACT’s liability for any losses suffered as a result of any breach of contract or negligence is strictly limited to the price paid for the Resident Resilience Insight service HACT provide and any losses which are a foreseeable consequence thereof. Losses are foreseeable where they could be contemplated by you and HACT at the time your order is accepted by us.
  6. Subscribers have the right to export and use all resilience reporting created in the tool. If being used for reporting outside your organisation (such as reports, websites, publications), the HACT Resident Resilience Insight Tool should be attributed as the source, alongside originating data sources. The reference should include the phrase “Data provided by HACT Resident  Resilience Insight”
  7. Data protection: housing provider information provided will be held on a database administered by HACT. We will not disclose your information to any other organisations without your permission.  All data is kept securely and will not be sold, passed to other organisations or used for purposes other than with the explicit consent of the subscriber.
  8. Cancellation policy: all cancellations must be made in writing either by email. You have 14 days to cancel your booking. If cancelled within 14 days you will receive a full refund.  After 14 days refunds cannot be offered.
  9. HACT can terminate the service with one month’s notice. In such cases, a refund will be offered of a sum proportionate to the share of the remaining months of subscription.
  10. Subscribers can cancel their subscription with immediate effect (closing the account). No data will be held longer than 28 days after closure of account. No refund on the subscription will be paid.
  11. You will be notified by email if any changes are made to the terms and conditions under which the service is provided.


Resident Resilience Insight is owned and developed by HACT.

HACT is registered as the Housing Associations’ Charitable Trust, charity number 1096829, Company number 04560091

HACT, 7 – 14 Great Dover Street, London, SE1 4YR 

Web: www.hact.org.uk       Email: hacthubsupport@hact.org.uk