Resilience

We have been working on developing a framework to understand and measure resilience in social housing for some time.

 

The first iteration of the Resident Resilience Insight tool is now available. It enables housing associations to understand the impact of different levels of rent rises on residents enabling you to identify those who might be in need of an intervention and model the potential changes in arrears and service demand that those different rent rises would have.

 

But this is just the first stage and working with partners from across the sector, we will develop further iterations of the tool that will enable organisations to measure the impact of different factors on the resilience of residents.

Want to support the project?

Find out how to get involved

What is resilience?

The Covid-19 pandemic has brought the issue of resilience to the fore. For the social housing sector, resilience is critical for our residents, as well as the communities in which we operate.

The resilience project evolved out of conversations with sector colleagues during the first Covid lockdown when questions about the resilience of residents were first raised.

Next steps: the time to measure is now

For the next phase, we’ll continue to work with partners from across the sector, to develop further iterations of the tool that will enable organisations to measure the impact of different factors on the resilience of residents: basic needs; core self; health and wellbeing; education, training and skills; social connections; and access to services and support. Simultaneously, we will also be engaging with residents through HAs and other partners to test the veracity of the assumptions that we have made in developing the resilience model.

 

Responding to demand - Rent Increase Module

Following conversations with colleagues from across the sector in June and July, we decided to accelerate the development and build of the first module of the Resilience Insight tool.

This module of the Resident Resilience Insight tool is now available on our HACT Platform. Enabling HAs to understand the impact of these potential rent rises on the resilience of residents, it also provides critical information about the impact on rental income and future service demand.

Find out about the tool

Want to support the project?

Find out how to get involved

A resilient individual is someone who demonstrates the ability to adapt to, and bounce back from, changing and adverse circumstances without detriment to their long-term wellbeing.

We developed a four-stage model, working initially in conjunction with Sovereign, settle and whg on agreeing a definition of resilience

Partners

We are inviting HAs to join the resilience project, not only providing them with access to the financial resilience module in September, but also enabling them to work in partnership with other HAs and HACT to develop out the Resilience Insight tool over the next three months.

Get involved

If you want to contribute, support or find out more simply get in touch with
Frances Harkin, Head of Research

Get in touch