Monday 5 June
16:00 — 17:00
Past Event

NED Network: Repair and maintenance. What do boards need to be thinking about?

Repairs are always cited as the biggest concern for tenants, alongside communication. Often the two complaints can go hand in hand. Given the repairs focus in the new Tenant Satisfaction Measures and the forthcoming consumer regulation, tenants experiences of repairs will be more crucial than ever. One of the key recommendations from the Better Social Housing Review is for the sector “to develop and apply new standards defining what an excellent maintenance and repairs process looks like.” So why are we still getting it wrong in so many cases? And where can good tenant engagement and insight in your organisation meaningfully help?