Residents Complaints and Feedback Module
We have recently completed development of the Resident Complaints and Feedback module for the UK Housing Data Standards. The standards are created by the sector, for the sector, and as part of our commitment to ensure this process is genuinely collaborative and sector-led we're now pleased to open this latest version for public comment before final publication.
We invite you to view the work that the project group of investors from social housing organisations across the UK have developed, and encourage your feedback through the process laid out below.
This version includes data standards developed previously for the following use cases:
- Voids and allocations process
- Core customer data
- Reactive repairs
- Asset maintenance
- Care and support
- Income and service charge collection
- Development Handover
How to provide your feedback
To find out what has been updated since V.3.3 (Development Handover), please explore the change notes.
To access the interactive version of the data standards, view the standards on the OSCRE web site.
Please submit your comments on the consultation page here. The closing date for comments is Friday 10th September.
If you have any questions please contact our Digital Lead, Michael Mclaughlin.
About the Data Standards
The Building Safety Bill, which was recently taken to UK Parliament, has added to recommendations put forward in the both the Social Housing White Paper and Hackitt Review around Tenant Satisfaction Measures, compliance, accountability, and transparency in particular. This policy context reflects the importance increasingly placed on health and safety and the customer voice across the UK housing sector.
The UK Housing Data Standards aim to support the housing sector to improve its data and overcome current challenges by increasing data governance, improving performance and streamlining regulatory reporting in social housing. Individually, housing providers can use the Standard to inform transformation programmes including in designing new processes and creating interfaces between systems, contractors, and customers
The UK Housing Data Standard library is made up of the following components:
- Quick start guide
- Reference data model
- Data exchange standards
- Implementation business case
To find out more about the UK Housing Data Standards get in touch with our Digital Lead, Michael McLaughlin.