Can you tell us a bit about yourself?
I’ve been working in social housing for over 20 years, and am very committed to it, both as a movement and as a purpose. But it feels like we’re stuck in an outmoded delivery model, and as a sector we tend to lack the drivers to make change happen. I believe operational leaders can make change happen without it having to rely on an expensive IT-led or consultant-led transformation programme.
What’s your experience of putting innovation into practice?