A warm welcome to West Kent Housing Association, who have signed up to support the development of the resident feedback and complaints data standard.
Tracy Allison, Chief Executive said:
“I am delighted that West Kent are part of this exciting new data initiative. We put residents at the heart of what we do and strongly believe in using resident feedback to improve our services. The HACT UK Housing Data Standards for Resident Feedback and Complaints Project provides a fantastic opportunity to ensure that we are maximising the impact of our residents’ views across all our services."
Jo Fox, Head of Customer Experience who will be leading this work said:
“I look forward to working with HACT to help shape how the resident voice is heard across the sector. I am excited to be able to use my expertise in this area and the chance to collaborate on a national level.”
Version 3.4 of the UK Housing Data Standards will focus on resident feedback and customer complaints, both of which will play a critical role in enabling resident and tenant voices to be heard by housing organisations. In a letter to HACT, Dame Judith Hackitt, Chair of the Industry Safety Steering Group, stated:
“We were pleased to hear that resident feedback will be a centrepiece for the next release of the UKHDS. I was clear in my review that the people who matter most in all of this are residents - who must be safe and feel safe in their homes. We welcome seeing resident feedback front and centre of this work.”
West Kent Housing Association will be working alongside many other housing organisations in developing these data standards, including L&Q, MTVH, Hyde, Southern, Gentoo, Derventio, CHP, Housing Solutions, Kingdom HA, Magenta Living, Thirteen, LHP, Lewisham Homes, LB Camden, Yorkshire Housing, B3 Living, Network Homes, Home Group, Linc, LB Kingston Upon Thames, Morgan Sindall Property Solutions and Stonewater.
For further information about how you can get involved, please contact Billy Holt.