Version 2.0 of the UK Housing Data Standards: good news for your customers, good news for your business

28/11/2018

HACT is delighted to announce the launch of version 2.0 of the UK Housing Data Standards.

"Version 2.0 of the UK Housing Data Standards includes nine new data exchanges in the reactive repairs process and a significant update to the Reference Data Model," explained Andrew van Doorn, Chief Executive of HACT. "It will help housing providers to deliver better services, improve customer satisfaction and save resources. And thanks to our funders, it is available free to all social housing providers."

"We couldn’t have developed this new version without our housing partners and OSCRE, the global experts in real estate data standards," he added. "We’re looking forward to developing the next iteration of the data standards which will focus on income and service charge collection, care and support, and planned maintenance. We expect these to be available as version 3.0 in June next year."

The development of version 2.0 of the UK Housing Data Standards has been funded by a number of leading housing providers, including L&Q, Hyde, Metropolitan Thames Valley, Lewisham Homes, Coastline, Magna, Poplar HARCA. Halton and Settle. We have also been supported by Housemark and Pilon in developing and promoting the standards.

"This update is the result of a successful collaboration by the housing partners, HACT and OSCRE to address the development and support implementation of data standards for the multifamily housing sector. The Reactive Repairs use cases make it possible to streamline the existing practice and reduce cost, while opening the door to service innovation in this important area," said Lisa Stanley, CEO of OSCRE International.

Version 2.0 of the UK Housing Data Standards includes nine new data exchanges based on the reactive repairs process. These include:

  • Raising a work order with a contractor: the information that the housing provider passes over to the contractor. This ensures that a consistent data set moves between the provider and contractor, so that they have the right data to get the right job done, improving customer satisfaction in the process. It also enables you to conduct analysis across your repairs services, so you can measure contractor efficiency and value for money, knowing that you’re comparing like with like.
  • Raising a work order with a customer: this enables housing providers to move their customer model closer to the DPP type of service model, where the customer is able to specify the date, hours, or delivery date of their choice, or to advise about other options. It will enable you to build services with this level of customer interaction and involvement, improving customer experience and overall satisfaction.

OSCRE has been instrumental in the development of the UK Housing Data Standards and is an internationally recognised sector leader. Its data model includes 90 use cases, as well as seven core real estate functions.

The UK Housing Data Standards have been developed as a collaboration between HACT and OSCRE. Version 1.0 of the data standards included the voids and allocation process, and core customer data. These are included within the latest version of the UK Housing Data Standards.

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