The support continues


Between March and July 2020, UK social housing organisations representing 41% of the sector provided over £1,150,000 in financial assistance, provided almost 140,000 residents with advice and guidance, and made over 710,000 welfare calls.


“This fourth set of impact measures shows the support that social housing organisations are continuing to provide to their residents across the UK,” said Andrew van Doorn, Chief Executive, HACT. “If we aggregate these figures, it would indicate that the sector has provided over £2.8 million in financial assistance, made 1.7 million welfare calls and provided over 340,000 residents with advice and guidance, and over a quarter of a million food interventions since the Covid-19 pandemic began.”

“The data shows how the social housing sector has been delivering on its social purpose, responding to the needs of residents, whether with food, advice or guidance, financial assistance or just a regular call to see if they are OK,” he added. “By evaluating and learning from our experiences, and being bold in our choices, social housing organisations can realise their roles as anchor based organisations. HACT is proud to continue to play a pioneering role in evidencing and promoting the social purpose of the social housing sector.”


The impact measures were developed by HACT and the Centre for Excellence in Community Investment, working in partnership with a coalition of social housing organisations across the UK. The numbers of social housing organisations contributing their impact measures to us increased since we launched them in April: 82 organisations have now contributed data, representing jus under 1.2 million homes or 41% of the total UK social housing stock. Contributions were received from organisations across the UK.

We have developed a new suite of measures and will be launching these at the end of September. These will help us understand the full scale of the work of social housing organisations as the pandemic, and its impact on people, the economy and society, continues.

We are currently receiving data returns from organisations for August, which will help us to evidence the continued impact of social housing organisations.

Organisations can submit their measures to the Centre for Excellence in Community Investment using an Excel spreadsheet that is available from the Centre web site. Information contained within these documents will be stored securely and will not be shared with third parties. We will only be collating this information and will not use any of the information on a case by case or benchmarking basis.

Editor’s notes

The nine measures we are asking social housing organisations to collect and share are:

  • Number of residents identified as vulnerable in the past month
  • Number of welfare calls to residents in the past month
  • Percentage of residents requesting any form of support
  • Number of people supported with advice and guidance in the past month
  • Amount distributed through direct financial support in the past month
  • Number of food interventions made in the past month
  • Percentage of households receiving food interventions more than once
  • Number of staff deployed to community response roles in the past month
  • Number of residents identified as being at risk of falling into arrears as a result of self-isolation or illness


Figures relate to independent social housing organisations and do not include local authority owned and managed homes.


The impact measures have been endorsed by:

  • NHF
  • Placeshapers
  • SFHA
  • Tpas
  • Community Housing Cymru
  • Communities that work
  • Northern Housing Consortium
  • Clarion
  • L&Q
  • Sovereign
  • Peabody
  • Orbit
  • MTVH
  • Newydd HA
  • Longhurst
  • Irwell Valley Homes