The impact we've made


Between March and September 2020, UK social housing organisations representing 42% of the sector provided over £1,650,000 in financial assistance, provided almost 190,000 residents with advice and guidance, and made over 890,000 welfare calls.


This final set of our initial impact measures demonstrates the impact that the UK social housing sector has made in responding to the Covid-19 pandemic since March,” said Andrew van Doorn, Chief Executive, HACT. “If we aggregate these figures, it would indicate that the sector has provided almost £4 million in financial assistance, made over two million welfare calls and provided over 440,000 residents with advice and guidance sessions, and over 320,000 food interventions since the Covid-19 pandemic began.”

“This month, we hosted a webinar dedicated to ESG and community investment. The data from these impact measures demonstrates how the social housing sector has been delivering on its social purpose, creating positive social impact for people and their communities,” he added. “Social housing organisations are realising their roles as community anchors every day and we are proud to be playing a pioneering role in evidencing, measuring and promoting the social impact of the social housing sector.”

These impact measures were developed by HACT and the Centre for Excellence in Community Investment, working in partnership with a coalition of social housing organisations across the UK. This report will be the final version with these first set of nine impact measures, with social housing organisations moving to our new set of nine key impact measures, that have been developed in collaboration with community investment colleagues.

“As we enter the second national lockdown,” Andrew van Doorn continued, “the social housing sector is poised to ensure residents can access the support they might need. Whilst we do not expct a return to the levels of engagement seen during the first lockdown, it is certain that social housing organisations will play a crucial role over the next lockdown period. This next set of impact measures will capture the ongoing contributions that social housing organisations make across the UK. We would encourage as many organisations as possible to contribute them, so we can evidence the role the social housing sector plays within local communities.”

Organisations can submit their measures to the Centre for Excellence in Community Investment using an Excel spreadsheet that is available from the Centre web site. Information contained within these documents will be stored securely and will not be shared with third parties. We will only be collating this information and will not use any of the information on a case by case or benchmarking basis.


Download the impact measures, March-September 2020


Editor’s notes

The nine measures we are asking social housing organisations to collect and share are:

  • Number of welfare calls to residents in the past month
  • Number of residents on Universal Credit
  • Financial support provided to residents
  • Number of food interventions made in the past month
  • Number of residents supported with advice and guidance, around money and debt, welfare advice, digital, employment and training, and mental wellbeing
  • Total number of residents at risk of arrears
  • Number of residents suppored into employment and training
  • Number of young people supported
  • Number of residents who feel in control

Figures relate to independent social housing organisations and do not include local authority owned and managed homes.

The impact measures were originally endorsed by:

  • NHF
  • Placeshapers
  • SFHA
  • Tpas
  • Community Housing Cymru
  • Communities that work
  • Northern Housing Consortium
  • Clarion
  • L&Q
  • Sovereign
  • Peabody
  • Orbit
  • MTVH
  • Newydd HA
  • Longhurst
  • Irwell Valley Homes