Driving social value through employment


Between October and December, social housing organisations representing 20% of the sector supported over 4,500 residents into employment, training or volunteering, creating over £12.6 million in social value in the process.

“Our latest impact measures evidence the positive impact that social housing organisations continue to have across the UK,” said Andrew van Doorn, Chief Executive, HACT. “Between March and December 2020, social housing organisations made over a million welfare calls, provided £2,25 million in direct financial support and supported over 250,000 residents with advice and guidance.”

“The support to residents around employment, training and volunteering is particularly noteworthy, as it underlines how social housing has adapted its services to meet the needs of local residents and communities. In supporting over 4,500 residents, these organisations have also created over £12.6 million in social value.”

Impact measures around employment have only been collected for the past three months, alongside numbers for residents on universal credit and residents in arrears. Data received from social housing organisations indicate that over 33% of their residents are currently in arrears, while just over 21% are on Universal Credit.

“Highlighting their role as community anchors, social housing organiations have contributed over £270,000 in direct financial support to over 260 voluntary and community organisations over the last three months,” Andrew van Doorn added. “We are proud to be playing a pioneering role in evidencing, measuring and promoting the social impact of the social housing sector.”

This month’s release of impact measures is broken into two sections: the first features four cumulative measures from March to December. The second section are the broadened set of impact measures that include more detail about the advice provided to residents, the numbers of residents on Universal Credit and in arrears, as well as the numbers of residents supported into employment, training and volunteering.

The impact measures were developed by HACT and the Centre for Excellence in Community Investment, working in partnership with a coalition of social housing organisations across the UK. They have recently been included in our A Sector Together report, an anthology of stories, statistics and viewpoints that capture how social housing organisations responded to the Covid-19 pandemic across the UK.

Organisations can submit their measures to the Centre for Excellence in Community Investment using an Excel spreadsheet that is available from the Centre web site. Information contained within these documents will be stored securely and will not be shared with third parties. We will only be collating this information and will not use any of the information on a case by case or benchmarking basis.

We have updated our guidance notes for those organisations who are contributing their measures.

Editor’s notes

The nine measures we are asking social housing organisations to collect and share are:

  • Number of welfare calls to residents in the past month
  • Number of residents on Universal Credit
  • Financial support provided to residents
  • Number of food interventions made in the past month
  • Number of residents supported with advice and guidance, around money and debt, welfare advice, digital, employment and training, and mental wellbeing
  • Total number of residents at risk of arrears
  • Number of residents suppored into employment and training
  • Number of young people supported
  • Number of residents who feel in control

Figures relate to independent social housing organisations and do not include local authority owned and managed homes.

The impact measures were originally endorsed by:

  • NHF
  • Placeshapers
  • SFHA
  • Tpas
  • Community Housing Cymru
  • Communities that work
  • Northern Housing Consortium
  • Clarion
  • L&Q
  • Sovereign
  • Peabody
  • Orbit
  • MTVH
  • Newydd HA
  • Longhurst
  • Irwell Valley Homes