£1 million in support

19/08/2020

Between March and June 2020, UK social housing organisations representing 40% of the sector provided almost £1,000,000 in financial assistance, provided over 110,000 residents with advice and guidance, and made over 600,000 welfare calls.

“This third set of impact measures shows how social housing organisations are continuing to support and assist residents and communities across the UK,” said Andrew van Doorn, Chief Executive, HACT. “If we aggregate these figures, it would indicate that the sector has provided over £2.5 million in financial assistance, made 1.5 million welfare calls and provided over quarter of a million residents with advice and guidance since the Covid-19 pandemic began.”

“The sector has engaged with our residents on a scale that has never been seen before, responding to their individual needs, whether with food, advice or guidance, financial assistance or just a regular call to see if they are OK,” he added.

“In June, more people have been receiving financial support, as well as advice and guidance. Over 80% of the total amount paid out in financial assistance was paid out in May and June. In addition, over 38% of households who have received food have had this provided more than once. In June, this figure was over 50%, indicating a sustained level of need of food for some residents.”

The impact measures were developed by HACT and the Centre for Excellence in Community Investment, working in partnership with a coalition of social housing organisations across the UK. The numbers of social housing organisations contributing their impact measures to us increased since we launched them in April: 79 organisations have now contributed data, representing over 1.1 million homes or 40% of the total UK social housing stock. Contributions were received from organisations across the UK.

We are now developing a new suite of measures that we will be asking social housing organisations to share with us, so that we can understand the full scale of their work as the pandemic, and its impact on people, the economy and society, continues.

We are currently receiving data returns from organisations for July, which will help us to evidence the continued impact of social housing organisations. The deadline for submitting these returns to us is 21 August.

Organisations can submit their measures to the Centre for Excellence in Community Investment using an Excel spreadsheet that is available from the Centre web site. Information contained within these documents will be stored securely and will not be shared with third parties. We will only be collating this information and will not use any of the information on a case by case or benchmarking basis.

We have issued also some further guidance, clarifying how to fill in the forms.

Editor’s notes

The nine measures we are asking social housing organisations to collect and share are:

  • Number of residents identified as vulnerable in the past month
  • Number of welfare calls to residents in the past month
  • Percentage of residents requesting any form of support
  • Number of people supported with advice and guidance in the past month
  • Amount distributed through direct financial support in the past month
  • Number of food interventions made in the past month
  • Percentage of households receiving food interventions more than once
  • Number of staff deployed to community response roles in the past month
  • Number of residents identified as being at risk of falling into arrears as a result of self-isolation or illness

Figures relate to independent social housing organisations and do not include local authority owned and managed homes.

The impact measures have been endorsed by:

  • NHF
  • Placeshapers
  • SFHA
  • Tpas
  • NIFHA
  • Community Housing Cymru
  • Communities that work
  • Northern Housing Consortium
  • Clarion
  • L&Q
  • Sovereign
  • Peabody
  • Orbit
  • MTVH
  • Newydd HA
  • Longhurst
  • Irwell Valley Homes

For further information about this press release, please contact Matthew Grenier on 07914 083337, or email him: communications@hact.org.uk