Housing data standard FAQs

What are the customer-facing benefits of the standard?

The full extent of the benefits will only become apparent once the standard is fully developed, but could include:

  • Consistent and shareable customer data
  • More accurate and timely updates to customer and case owner
  • Greater consistency across internal teams and contractors
  • More effective compliance
  • Clarity and consistency of void income loss reporting
  • Easier cost attribution and recovery through service charge

What are the short-term benefits of getting involved now? 

Those organisations taking part in the development of the standard are able to influence which areas are developed first, so that they align with their organisation's specific priorities. Developing organisations will also benefit from learning how standards are created. By engaging with other partner organisations, they will be able to sare best practice in data governance and management. Developing organisations will also have priority access to the standard, and can being planning its implementation earlier than those not involved. 

How many organisations are involved in developing the UK Housing Data Standard?

There are now over 50 social housing organisations who have been involved in the development of the UK Housing Data Standard, as well as numerous software companies and contractors. The current organisations involved can be found here.

Why have social housing organisations got involved?

Here are some of the reasons why:

"It is our firm conviction that this collaboration is not only good for the housing sector, but also delivers real value for the participants. We have been able to leverage our participation to shorten development cycles for our own change and transformation projects in the confidence that the underlying data model is comprehensive and flexible enough to support both current and future ways of working. This gives an unprecedented level of ‘future-proofing’. L&Q are convinced that the standards are facilitating our drive to deliver housing and services better, faster and at lower cost." (L&Q)

"By implementing the data standard across all our sources of data, we can start to see a unified view. This - along with our reporting strategy ‘All data in one place, all reporting from one tool’ - just makes sense." (Home Group)

"It will also enable us to be more proactive in our approach to delivering continuous improvements to services that will keep our customers at the heart of all we do.” (Yorkshire Housing)

"This initiative will assist CHP with our ambition to ensure we have ‘one version of the truth’ irrespective of what systems we extract data from and hopefully allow for greater confidence in and consistency of approach for benchmarking both in or out of sector." (CHP)

"HACT’s UK Housing Data Standard fulfils a much-needed requirement for us to introduce a standardised dataset across the organisation that will not only improve our own efficiencies, but also enable us to innovate and iterate with fleet of foot." (Thirteen)

How many organisations have downloaded or implemented the UK Housing Data Standard?

Since the launch of version 2.0, over 400 organisations have downloaded the data standards, ranging from the leading G15 housing associations to smaller, local organisations. And over 180 housing associations have told us that they have downloaded the standards in order to implement them into their business practices.

How do I go about implementing the data standards?

Please contact us to discuss how we can help you implement the UK Housing Data Standard.

Will my legacy software provider support the standard?

Some of the software providers who are supporting the UK Housing Data Standard, or are developing software based on the standard include:

  • Aareon
  • Amazon
  • ECCO
  • Hitachi Solutions
  • HouseMark
  • iPropertyCloud
  • Manifest Solutions
  • OrangeMaple
  • Pilon
  • SDS
  • SmartRent
  • Semarchy
  • Unboxed
  • VerseOne

We are in discussion with numerous other providers about supporting the standard, and expect further announcements of support in 2020. 

How can I get involved?

There are two ways you can get involved: first, with a financial contribution, along with a commitment from key staff who understand your business, your data and can get involved in the development of one of the data standards; second, with a financial contribution, but no requirement to get involved in the actual development of one of the data standards. We are currently in discussions with over 30 more social housing organisations about their involvement in the project, whether through a financial or resource commitment, or purely through a financial contribution.

Contact us for more information about how you can get involved now.

How much involvement/time resource is required?

For organisations that wish to participate in the development process we estimate that a medium component such as income would require around six days of resource time broken down into six half-day meetings to be attended remotely or in person, plus six half-days of out of meeting homework, including information gathering and discussion with key internal stakeholders. The likely development period is around five months.

How much does it cost to get involved?

For most organisations participation or support will cost £10,000. For larger organisations, it will cost over £20,0000. For small organisations with 5,000 properties or less, £5,000.

The range of investment levels ensures that the standard represents the diversity of organisations that make up the housing sector.

Where will the standard be published and publicised? And who will own the rights?

Each version of the standards has been published by both HACT and OSCRE. They are licensed for anyone to use free of charge under a creative commons license. OSCRE produces standards for global use. That is not to say everything is globalised, but rather that OSCRE members have global interests, and drive standards development accordingly. This might be global, or it might be local. More information about OSCRE's reach and membership can be found at www.oscre.org.

Why are OSCRE involved? 

OSCRE has created and published standards relating to UK land registration and UK searches. OSCRE collaborates with other standards bodies whenever that is appropriate and makes sense. The OSCRE standards incorporate code lists (classifications and taxonomies) from many other standards, including those published by United Nations Centre for Trade Facilitation and Electronic Business (UN-CEFACT), Building Owners and Managers Association (BOMA), EPSG (Oil & Gas Producers geospatial dataset), International Total Occupancy Cost Code (ITOCC), OmniClass, National Fire Protection Agency (NFPA) and United States Federal Inventory Processing Standards (FIPS). In its current work, OSCRE is working with UK housing sector software vendors, including HouseMark, as well as the project partners to extend these collaborations as needed – for example to incorporate the industry standard Schedule Of Rates into the data standards. 



The OSCRE LEARNING LAB will help you build a data-driven organisation

Data is critical to the future of social housing.

You know it. We know it. The sector knows it.

Creating a data-driven organisation takes time. It has to be built on a solid foundation.

The OSCRE Learning Lab will: 

  • Equip the team, align the team and develop the team
  • Embed a deep understanding of the value of data standards and specific knowledge on the UK Housing Standard amongst your colleagues
  • Enable you to use data to drive forward innovative projects across the customer life cycle as well as the asset life cycle

Find out how to book your place