Research and evidence

HACT works alongside social housing organisations to drive change within their own businesses, providing them with the external expertise they need to evaluate, measure and evidence how they work. 

We've been at the forefront of social housing research for a number of years now, delivering the first programme of RCTs for the sector, evaluating the use of nudge techniques in resident communications and the value of introducing electric vehicles, and assessing new means of engaging with residents. 

Most recently, we've been busy working with Placeshapers, identifying and assessing the experiences and trends in their members' responses to Covid-19 both in the contect of short-term priorities, as well as the longer-term impact of this new operating environment.  

Our expertise ranges across research methodologies, including qualitative, quantitative, evaluations and capability assessments. We also have extensive experience of running and evaluating RCTs, conducting regression analyses and managing stakeholder reputation and brand reviews.



HACT would like to work with organisations to capture how social housing organisation’s are responding to the pandemic. Now, more then ever, it is crucial that you can document your response to Covid-19, evaluate your actions, and learn and apply lessons for the benefit of your residents and communities.

We will:

  • Undertake a period of research with your staff, partners and customers, through a series of interviews and focus groups.
  • Review your key operational data during, such as digital connectivity stats, income figures, and numbers of residents assisted with advice, food and financial support. 
  • Analyse our findings and present these back to you, along with a series of recommendations for your business.

Our evaluation will give you a snapshot of your response to the Covid-19 pandemic from March to November 2020 and recommendations for business improvement. 

We used this approach in evaluating A2Dominion’s response to the first national lockdown.

We’ve also researched the response by PlaceShaper member organisations to the Covid-19 pandemic, identifying how they might turn it into an opportunity to deliver more with their communities.

For more information please contact HACT's Head of Research, Frances Harkin 

Our snapshot research rates range from £5,500.