Monday 10 July
16:00 — 17:00
Past Event

NED Network: Exploring the relationship between complainants and the organisation, the motivations and the outcomes

As the Government takes complaints more seriously in social and tenant housing this session will explore the relationship between complainants and the organisation, the motivations and the outcomes. How to handle complaints, their motivation and what can the Board do to understand the situation, engender a positive approach and outcomes for both tenants and the organisations