Business transformation

We can support you to reimagine or refine your business operating model, driving and enhancing the use of data to inform and shape your organisation's decision-making. Our evaluations asses the impact of your activity, what works and what could be improved. 

How we've helped

A social housing organisation looking to make changes to their operating model approached us to conduct a diagnostic evaluation of their operating capabilities. 

We conducted a series of interviews and focus groups to fully understand their plans and priorities and used these insights to assess the organisation’s capabilities using our diagnostic tool. For each of the nine identified capabilities we provided a rating and recommendations for improving their performance, including governance, customer focus and data. 

The organisation has adopted the recommendations, using them to inform decision-making processes and shape strategic and delivery plans. They have also been shared with stakeholders across the organisation, from Board and EMT to front-line staff to inform organisational wide thinking about operational and cultural change.

If you would like us to help you build a research strategy, please contact Frances Harkin