New functionality on Community Insight

By Thames Menteth-Wheelwright - on 09/04/2020

The need for business intelligence has never been so critical. The new functionality added to Community Insight, including the option to upload your own stock, might just help you reach the answers that you’re looking for and help you target local need.

Enhanced functionality on Community Insight now allows you to add up to five fields of metadata, or in other words information, for each individual property and include important information about residents and the stock. This is then displayed on the map, where you can overlay an individual property’s physical or resident profile characteristics with socio-economic datasets, such as the indices of vulnerability.


The information you add is entirely up to you. For example, you may choose to add the following property information:

  • Number of bedrooms in a property 
  • Number of occupants in a property
  • Council Tax Band 
  • Repairs due
  • Smart meter

However, given the specific challenges resulting from the covid-19 outbreak you may wish to upload other information. This could be the number of rent arrear incidents in a property, whether the person associated with that address had enrolled on a hungry holiday programme, or whether that household has recently received financial assistance to apply for UC. You could even upload RAG-rated residents who you’ve identified through the contact calls you’ve made over the last 2-3 weeks.


This new functionality should be invaluable for housing associations as they begin to think about their medium-term strategies to how they will respond to Covid-19. It will allow users to augment their business intelligence, gain further insight and improve their service delivery at a neighbourhood level.


The new functions will allow you to pinpoint and map trends across a geographic area, helping to give users a more complete understanding of neighbourhoods. The ability to combine internal data with existing Community Insight datasets means that it is now possible to check whether the tenants in your area have, for example, a high proportion of people with disabilities or single parents, which may help to explain for example why Universal Credit claims are high in the area.


Perhaps most importantly, the new functionality can help you anticipate needs at a neighbourhood level and then target resources to support those struggling residents. If, for example, your data tells you that a large number of individual properties have recently gone into rent arrears, then you could direct the tenants in these properties towards assistance from hardship funds. Equally, if a household has enrolled on a hungry holiday programme, this may be an indication that they need food vouchers.

Now that you can add information to individual properties, you will need to upload your latest stock. For step-by-step guidance on how to do this visit the Manage stock section in the support section.

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