We are looking for a driven, intelligent and energetic candidate to grab this opportunity with both hands and meet the challenges faced in our sector with enthusiasm and a 'can-do' and adaptable approach. The Insights Officer will be a key member of the HACT Team, focusing on the delivery of our Insight tools. This post will suit a candidate with enthusiasm for understanding how Insight data and information can help users improve processes, inform decisions, and facilitate conversations across their businesses. This key role is the main point of contact for queries on HACT’s Insight Tools and will liaise with housing providers and other clients interested in these tools.
Length of contract: Permanent
Salary: £24,000 plus contributory pension 3% - 5%
Responsible to: Head of Communities
Responsible for: N/A
Working with: HACT Insight user community / HACT EMT/ Leadership Team, Consultants, Partners, Clients, Suppliers
Closing date for applications: 9am Thursday 7 November
Interviews to be held on Monday 11 or Tuesday 12 November
The Insights Officer will be a key member of the HACT Team, focusing on the delivery of our Insight tools. This post will suit a candidate with enthusiasm for understanding how Insight data and information can help users improve processes, inform decisions, and facilitate conversations across their businesses.
HACT has two Insight tools. Community Insight is an open data mapping tool that allows subscribers to upload postcodes and heatmap them against over 800 open data indicators. Subscribers are mainly housing providers, but also other registered providers and community and voluntary sector organisations. Value Insight is a tool that enables users to plan, measure and report against their social value outcomes, using the Wellbeing Valuation methodology.
The role is squarely focused on supporting HACT’s Insight user community to build expertise, knowledge and the practical application of Insight products to support and develop effective client services, helping subscribers optimise the use of Insight products, ultimately enabling them to deliver on their social purpose.
The role encompasses three main areas.
Firstly, the key focus of this role is to build and nurture the HACT Insight user community, optimising the use of HACT’s Insight tools, and exploring and curating opportunities for user collaboration. The Insight Officer will also support the Head of Communities and the Head of Social Impact in the delivery of consultancy and training.
Secondly, the postholder will be responsible for day-to-day customer relationship management and administration of the tools (including scheduling demonstrations of tools, account creation and account maintenance). In this capacity, the Insight Officer will monitor usage data and convert these outputs into operational practical application.
Thirdly, to embed and develop these objectives, the Insight Officer will support the Head of Communities and the Head of Social Impact in delivering against agreed strategic aims to retain existing clients and to reach new potential clients.
The successful candidate will be able to evidence skills in these areas and will possess strong interpersonal skills, demonstrate an aptitude for forging individual and collective user relations to drive user community engagement and provide close support to new and existing customers.
Both tools were created in collaboration with the Oxford Consultants for Social Inclusion (OCSI). The post holder will closely support the Head of Communities and the Executive Team to support and maintain the ongoing relationship with OCSI.
This role requires energy, intelligence and enthusiasm. In addition to the core person specification and skills, we are looking for a driven candidate to grab this opportunity with both hands and meet the challenges faced in our sector with an ambitious attitude and an adaptable approach.
If you want to use your powers for good and help shape the next chapter of social change, then we want to hear from you – apply today!
To apply please send a copy of your CV and a covering letter to Marcelle Dopwell