Identifying vulnerability: managing risk and reducing costs

With finances under ever increasing scrutiny, delivering results more efficiently and effectively has never been more crucial for housing associations. This means ensuring that scarce resources are allocated and spent where they are likely to have the most impact.

It means moving more towards pro-action than reaction. But this requires a sophisticated understanding of need and demand, along with a clear appreciation of the wide range of vulnerabilities customers can experience.

Whilst many housing associations find they are unable to currently capture necessary insights from their data, there is huge potential to gather, record, interrogate and apply data more effectively to achieve spending efficiencies.

This project is about doing just that: using your data to better identify the most vulnerable tenants, manage the inherent risks, better target spend and potentially reduce demand and drive down service costs across the business.

Outputs: In phase 1 of the project, drawing on HACT’s data science expertise and experience, we’ll create a long-term model that identifies vulnerable and at risk customers using your existing data sources.

The model will:

  •  Highlight tenants who are already vulnerable, but may have slipped under the radar;
  • Develop specific indicators that will help identify individuals who may become vulnerable in the short-to-medium term future;
  • Provide a deeper, broader and more joined-up data evidence base for investment decisions.

In phase 2, we’ll assist you to implement and refine the model to ensure it works best in your organization, identifying where maximum spending efficiencies and effectiveness can be achieved.

Cost: Phase one is £8500 (plus VAT). Should you wish to progress to phase two, the additional cost is £4000, giving a total cost for both Phases of £12500 (all figures exclusive of VAT). If you have fewer than 8000 homes, a discount of 15% is available.

Approximate timescales: Phase one of the work will take five months and Phase two, six to 12 months, depending on data availability.

If you are interested in this project a full proposal with detailed explanation of methodology and approach is available. If you would like to receive this, or would like to discuss the project further, please contact: or